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321.939.2057
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877.273.5636
UK: 02084.324.024
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Kissimmee Guest Services Policies
Ordering
 

When ordering tickets you have several different options on how you can receive your tickets.

Office Pickup:  Instant processing.

Shipping: 
           US ($10):  All orders that are shipped within the continental United States must be ordered at least two weeks prior to arrival.

           Express ($20): Orders shipped Express (2 Business Days) within the continental United States. All orders received before 11:00 AM will be shipped out same day. Orders received after 11:00 AM or on Saturday and Sunday will be shipped out on the next business day.

            UK & Canada ($20):  All orders that are shipped outside the continental United States must be ordered at least 2 weeks prior to arrival.  Arriving within 2 weeks? Call us!.

(We can only ship to the billing address of the credit card that is used)

 

Refunds
  We do offer refunds, however there is a 10% restocking fee for all refunds.  Refunds are only available for orders that have not been shipped or picked up.  Once orders are shipped or picked up, there are no refunds.
Low Price Guarantee
  Find your order for less & we'll match the price or refund the difference. You must present a current price list from a local agency within 7 days of purchase. To match a website price, they must have a physical address and an Official Location icon. Some promotions including theme park internet promotions are excluded.
Office Pick-ups
  The credit card holder must be present with the credit card and matching ID to receive your tickets.
Your order will be automatically converted to an office pick-up if you:
  • Provide a different ship to address than billing address.  We only ship to the billing address of the Credit Card.
  • You choose the mail out option with less than the two weeks prior to arrival for domestic mail and three weeks prior to arrival for international.
Gift Packs
  Gift Packs can not be shipped, but will be available for pick-up at our office once you arrive in town.
 
 
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