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| Kissimmee Guest Services Policies |
| Ordering |
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When ordering tickets you have several different options on how you can receive your tickets.
Office Pickup: Tickets must be purchased at least 5 days prior to arrivals. If you are arriving within 5 days please call us 1-877-273-5636. We try to accommodate everyone.
Delivery: Tickets must be purchased at least 5 days prior to arrival. If you are arriving within 5 days please call us 1-877-273-5636. We try to accommodate everyone.
Shipping:
Domestic (FREE): All orders that are shipped within the continental United States must be ordered at least two weeks prior to arrival. Rush deliveries are available for an additional charge of $15. Call for details.
International ($15): All orders that are shipped outside the continental United States must be ordered at least 3 weeks prior to arrival. Rush Deliveries are available for an additional charge of $15. Call for details.
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| Refunds |
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We do offer refunds, however there is a 10% restocking fee for all refunds. Refunds are only available for orders that have not been shipped, delivered, or picked up. Once orders are shipped, delivered or picked up, there are no refunds. |
| Low Price Guarantee |
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Find you order for less & we'll match the price or refund the difference. You must present a current price list from a local agency within 7 days of purchase. To match a website price, they must have a physical address and an Official Location icon. Some promotions including theme park internet promotions are excluded. |
| Deliveries |
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You must be present and sign for delivery. You must present your credit card you charged in your name with a matching photo driver’s license or passport. |
| Your order will be automatically converted to an office pick-up if you: |
- Provide a different ship to address than billing address. We only ship to the billing address of the Credit Card.
- You request delivery to a hotel/condo/villa that is more than 25 Miles from Walt Disney World.
- You choose the mail out option with less than the two weeks prior to arrival for domestic mail and three weeks prior to arrival for international.
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| Gift Packs |
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Gift Packs can not be shipped, but will be available for pick-up at our office once you arrive in town. |
